Delivery & Returns

Free delivery offer

Applies to UK Mainland (excluding Rural Scotland) orders placed online totalling ?50 +VAT or more; college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment could be subject to a surcharge due to the increased cost to deliver large and/or bulky items. Please request a quotation for delivery on any of these types of item before placing your order.

Please note: The next day delivery service does not apply at the following times: During a VAT Free sale, after a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive.

Delivery costs

UK Mainland (excluding Rural Scotland) - Free on orders over ?50, details above - ?4.95 +VAT
Overseas Shipping - Contact us for a quotation

Delivery times

We aim to dispatch orders within 1 - 2 working days (over 95% of orders are dispatched within this time frame) however stock availability can affect this. Furniture and equipment orders are normally delivered within 2 - 4 weeks however some items may take up to 6 weeks. You'll be advised of the estimated delivery date shortly after your order is placed. Please allow an extra day for deliveries to Rural Scotland addresses.

Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.

UK mainland (excluding Rural Scotland) - 1 Day
Isle of Wight - 2 Days
Rural Scotland - 2 Days
UK Offshore and Channel Islands - 2 Days

Delivery times above are from date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

Please note: During Bank Holidays and the Christmas & New Year period we will get your order to you as soon as possible after we reopen but there may be a slight delay due to the large amount of orders we receive.

Delivery address

You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to sign for your order between 7:30am and 5:30pm Monday to Friday. You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.

Delivery to European destinations

Please contact us for a quotation for delivery outside of the UK (including Rural Scotland)

Special order

A product displayed as 'Special Order' is currently not stocked by us and will be ordered from the manufacturer/supplier and either sent directly to you or we'll dispatch it once we receive it. Please note these items may delay the delivery of the rest of your order. Delivery times on these items usually range from 2 - 5 working days but can take longer in some circumstances. Please allow 2 - 6 weeks for delivery of salon furniture and equipment items.

Product restrictions

Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. These types of products must not be ordered for delivery outside of the UK.

Customs

When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.

Returns Policy

Unwanted goods

Returning goods bought online is not a problem, all we ask is that they are returned within 14 days of delivery, unused and in their original packaging. Please contact us at websales@kgsupplies.co.uk to inform us of your intention to return goods and whether you are looking to exchange or get a refund.

Goods must be returned to the address shown at the bottom of this page, please ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that you use some form of recorded delivery as we cannot accept any responsibility for lost goods. If you're unable to send goods back to us you can request that we arrange a collection however the cost of this will be deducted from any refund due. The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.

Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:

Scissors/Razors
Cosmetics
Hair brushes/Hair extensions
Body jewellery/Piercing tools
Foot Spas

This list is not exhaustive and does not affect your statutory rights.

Furniture and equipment items

Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:

Furniture, equipment orders and special order items cannot be cancelled more than 5 working days after being placed.

Faulty or incorrectly delivered goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us by email within 48 hours of delivery at websales@kgsupplies.co.uk. We'll arrange collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below using recorded delivery and we'll reimburse you the cost of this.

Returns address

Please send your returns to:

Returns Department
K & G Hairdressing Supplies Ltd
Unit 12A, Heron Business Centre
Henwood Industrial Estate
Ashford
Kent
TN24 8DH