Returns Policy

Unwanted goods

Returning goods bought online is not a problem, all we ask is that they are returned within 14 days of delivery, unused and in their original packaging. Please contact us at websales@kgsupplies.co.uk to inform us of your intention to return goods and whether you are looking to exchange or get a refund.

Goods must be returned to the address shown at the bottom of this page, please ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that you use some form of recorded delivery as we cannot accept any responsibility for lost goods. If you’re unable to send goods back to us you can request that we arrange a collection however the cost of this will be deducted from any refund due. The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.

Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:

  • Scissors/Razors
  • Cosmetics
  • Hair brushes/Hair extensions
  • Body jewellery/Piercing tools
  • Foot Spas

This list is not exhaustive and does not affect your statutory rights.

Furniture and equipment items

Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:

Furniture, equipment orders and special order items cannot be cancelled more than 5 working days after being placed.

Faulty or incorrectly delivered goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us by email within 48 hours of delivery at websales@kgsupplies.co.uk. We’ll arrange collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below using recorded delivery and we’ll reimburse you the cost of this.

Returns address

Please send your returns to:

Returns Department
K & G Hairdressing Supplies Ltd
Unit 12A, Heron Business Centre
Henwood Industrial Estate
Ashford
Kent
TN24 8DH